Compliance

Our self-image - Integrity of neuformtür in the Hörmann Group

The societal, social, economic and legal framework conditions are constantly changing. Being successful in the long term and building and maintaining a good reputation in this constantly changing environment cannot be achieved solely through an attractive product portfolio, our qualified staff or respectful cooperation with our business partners. 

Trustworthy conduct with integrity within and outside the Hörmann Group is also of particular importance. This self-image characterizes our entrepreneurial actions and forms the basis for us to build and expand business relationships with our customers and suppliers.

EU PRODUCT SAFETY REGULATION

EU-Produktsicherheitsverordnung KITA Erdmannhausen Schutz

Our products are developed and manufactured in highly specialized factories in compliance with normative safety requirements. At the same time, it is important to us to receive information about safety problems or accidents in connection with one of our products.

If a safety problem or accident should occur in connection with one of our products, please report it by e-mail to produktsicherheit@neuform-tuer.de. Please also include the following information in your report:

  • Product affected (if available with photo of the type plate)
  • Description of the safety problem or the cause of the accident

This may help us to process your report. We will follow up your report and contact you if further questions arise during processing.

Note on the processing of personal data:

Incoming reports are included in our internal complaints directory. Only the personal data we need to investigate the complaint about a suspected dangerous product will be stored in the internal complaints register. This data is only stored for as long as is necessary for the purposes of the investigation and in no case longer than five years after the data has been entered.

Further information on the processing of personal data and information on the rights of data subjects can be found in our privacy policy at www.neuform-tuer.com/datenschutz.

INFORMATION ON THE NOTIFICATION SYSTEM

Hinweissystem Anwalt

We attach great importance to acting with integrity and working together in a spirit of trust. Employees and business partners can contact our independent ombudsman confidentially and anonymously if they wish, to report possible violations of laws or internal rules.

Our lawyer of trust can be contacted as follows:

Dr. Carsten Thiel von Herff, LL.M.
Loebellstraße 4
D - 33602 Bielefeld

Tel: +49 521 557 333 0
Mobile: +49 151 58230321

E-Mail: vertrauensanwalt(at)thielvonherff.de

Homepage: https://www.thielvonherff.de

Please note: The trusted lawyer is not responsible for complaints, delivery date inquiries or similar matters. Please contact your contractual partner in this regard.

Do you have any questions?

We will be happy to help you.